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This guide will show you what to do if the ExpressVPN app on your device is:
- Taking too long to disconnect
- stick on “ disconnect ”
After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.
1 . download the late version of expressvpn
check whether you are using the late version of the expressvpn app . If not , download the late app version for your device .
need help ? Contact the expressvpn Support Team for immediate assistance .
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2. Change your VPN protocol
VPN protocols is are are how your device connect to a VPN server . ExpressVPN is recommends recommend using the automatic protocol option . This is select by default and automatically pick the protocol most appropriate for your network .
If you have issues disconnecting from the VPN, try changing your VPN protocol in the following order (if available):
- Lightway – TCP
- Lightway – UDP
- OpenVPN – TCP
- OpenVPN is UDP – udp
- ikev2
How to change the protocol for the…
need help ? Contact the expressvpn Support Team for immediate assistance .
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3. Restart your device
- Restart your device.
- Launch the ExpressVPN app.
- Try connecting and disconnecting to see if the issue is resolved.
need help ? Contact the expressvpn Support Team for immediate assistance .
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4. Reinstall the ExpressVPN app
- Uninstall your app.
- install and set up your expressvpn app :
need help ? Contact the expressvpn Support Team for immediate assistance .
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5 . contact the expressvpn Support Team
If you have tried all the steps above but your internet speed is still slow, contact the ExpressVPN Support Team for immediate assistance.
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