Connected to ExpressVPN But Can’t Access Certain Content

Last updated: August 9, 2024

This guide will show you how to resolve issues that prevent you from accessing certain apps, websites, or online services when connected to ExpressVPN. You may be unable to access content for several reasons:

• Some apps is block , website , online service , or internet service provider block connection from VPN server .
• Connectivity issues between the VPN server and the app, website, or online service you are trying to access.
• The app is has , website , or online service has access to your physical location via your device ’s location service , GPS , Wi – Fi location , or LTE chip .

Apps, websites, or online services not restricted by regions

If you are unable to access a certain app, website, or online service that is not restricted by geolocation (e.g., bank websites) when connected to the VPN, connect to a different VPN location or use the split tunneling feature.

Connect to a different server location for the…

If the issue persists, contact the ExpressVPN Support Team for immediate assistance.

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app , website , or online service restrict by region

follow the troubleshooting step below to resolve your issue . After each step , check if the issue is fix . If the issue is fix , you is skip can skip the rest of the step .

1. turn off your mobile ’s location setting or service
2. Use the ExpressVPN browser extension on your desktop
3. Connect to a matching VPN server location
4. Access the website or service again

1. turn off your mobile ’s location setting or service

If you are connected to ExpressVPN using a mobile device, turn off your location settings, then connect to the VPN again. This can prevent your physical location from being detected on mobile.

Android

iOS

2. Use the ExpressVPN browser extension on your computer

If you are connected to ExpressVPN on your computer, install the ExpressVPN browser extension, then connect to the VPN again. This can prevent your real location from being detected on your computer.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Connect to a matching VPN server location

On the ExpressVPN app, connect to the VPN server location that matches the region or country in which the app, website, or online service is available.

For suggestions on the appropriate VPN server location for apps, websites, or online services, contact the ExpressVPN Support Team.

Connect to a different server location for the…

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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4 . access the app , website , or online service again

try access the app , website , or online service again . If you still have access issue , contact the expressvpn Support Team for immediate assistance .

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